Shipping policy
Introduction
At TrebleHealth, we strive to provide reliable and transparent shipping services. This policy outlines our shipping methods, timelines, costs, and procedures to ensure a smooth experience. All details are subject to change, and we'll notify you of updates.
Order Processing Times
Orders are typically processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed after 3 PM EST will process the next business day. During peak periods like Black Friday or holidays, processing may take up to 3–5 business days. You'll receive a confirmation email once your order ships.
Shipping Methods and Costs
We ship primarily within the US using trusted carriers like USPS, UPS, and FedEx. Rates are calculated at checkout based on weight, destination, and method. We offer:
- Free standard shipping on domestic orders over $200
- Flat-rate options for faster delivery.
- International shipping available to select countries—customers bear duties, taxes, and fees.
For detailed rates, see the table below:
| Shipping Option | Destination | Estimated Cost | Delivery Time | Carrier | Notes |
|---|---|---|---|---|---|
| Standard | Contiguous US | Free over $75; otherwise $5–$10 | 3–7 business days | USPS/UPS | Tracked; no signature required |
| Expedited | Contiguous US | $15–$25 | 1–3 business days | FedEx/UPS | Priority service; ideal for time-sensitive orders |
| Standard | Alaska/Hawaii | $10–$20 | 5–10 business days | USPS | Additional fees may apply due to location |
| International | Canada/EU/Other | $20–$50+ | 7–21 business days | USPS/UPS International | Customs delays possible; duties not included |
Delivery Times
Estimated times start after processing and exclude weekends/holidays. Domestic US deliveries typically arrive in 3–7 business days for standard shipping. International may take 7–21 days, plus customs clearance. We can't guarantee exact dates due to carrier or weather issues, but we'll update you on delays.
Order Tracking
Once shipped, you'll receive an email with a tracking number. Track via the carrier's website or our order status page. If no update within 3 business days, contact us at shop@treblehealth.com
International Shipping and Customs
We ship to the entire United States. Customers are responsible for all import duties, taxes, and customs fees— these are not included in our prices or shipping costs. Check your local regulations to avoid surprises.
Local Pickup (If Applicable)
For customers near 490 43rd St unit 106, Oakland California 94609, United States, free in-store pickup is available. Orders ready in 1 business day; bring ID and order confirmation.
Delays and Exceptions
Delays may occur due to high volume, weather, or carrier issues. We'll notify you via email. If an item is out of stock, we'll inform you promptly and offer alternatives or refunds.
Contact Us
Questions? Reach us at shop@treblehealth.com
or call us at 1 (800) 865-3142. For returns/exchanges, see our Returns Policy.